Cancellation policy
CANCELLING YOUR ORDER
Cancel BEFORE we have dispatched your order
1. You may cancel your order (or any part of it) at any stage before the products are delivered to you
2. Should you want to cancel your order (or any part of it) please email us immediately at online@beautybase.com or call us at 020 963 5947
3. We will process the refund immediately; allow 3-5 business days for the amount to clear in your bank account
Cancel AFTER we have dispatched your order
1. If you decide to cancel your order after we have dispatched the parcel, you will be responsible for returning the items to us
2. Please return the products in accordance with the provisions set above in our returns and refunds section
3. The products should be returned within 14 days, unused and in the original sale condition (except to the extent reasonably necessary to examine them) together with the original packaging
4. We advise you to use a recorded/tracked delivery service
5. After you cancel and we receive the returned items, any sum debited by us to your credit/debit card will be refunded in full. Allow 3-5 business days for the refund to clear within your bank account
Pre-orders
When you purchase a pre-order item, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund via our returns process. See our returns policy for more details on returns and refunds.
