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Terms & Conditions

Terms and Conditions

Please find outlined below the terms and conditions on which we supply the products listed on our website www.beautybase.com 

Please read the terms and conditions carefully before placing an order as, by ordering any of our products, you agree to be bound by these

1. About Us

The Site is operated by Beauty Base Online Limited. We are registered in England and Wales under company number 06214583, with our registered office at Unit 13 Space Business Park, Park Royal, London NW107SU. VAT Registration number is 939602403

2. Formation of the binding contract between you and Beauty Base Online

2.1 You may place an order to purchase a product advertised on our website by following the onscreen prompts after clicking on the item you are interested in. You will have the opportunity to check and correct any input errors in your order up until the point of submitting the order by clicking “View Basket” page

2.2 After placing the order, you will receive an acknowledgement email from us with your order summary and reference number (e.g. WEBxxxx)

Please note this DOES NOT mean that your order has been accepted

2.3 Regardless of the reason, we may choose to decline your order and are absorbed of any liability to your or anyone else in those circumstances

2.4 Beauty Base online considers an order to be a binding contract from the point of that order being dispatched to you from our warehouse. Until that point we reserve the right to cancel the contract at any time. If we chose to end this contract we will notify you in writing as soon as possible and refund any transactions within 10 working days.

2.5 All orders are subject to acceptance by us; this will only be confirmed once you receive an email that confirms your order has been dispatched

2.6 The contract will relate only to the products we have confirmed in the Dispatch Confirmation email. We are not obliged to supply any other products which may have been part of your order until the dispatch of such products was confirmed in a separate dispatch confirmation.

2.7 Large value orders may be subject to further verification checks such as proof of ID

2.8 We may be unable to process your order, thus result in cancellation if:

a) The product you ordered is out of stock or discontinued

b) There is an issue with payment authorization on your credit/debit card

3. Bulk Orders

Our agreements with the major brand houses include clauses where we agree not to sell fragrance on for the purpose of resale. 

Where we suspect that customers are buying large numbers of items for the purposes of reselling them, we reserve the right to cancel these orders at any point up to the items being dispatched. 

4. Delivery

4.1 We will deliver the products to you in accordance with the delivery option specified at the time of order checkout

4.2 Where possible, we will deliver all products comprised in your order in one delivery

4.3 We will deliver directly to the delivery address specified in your order. If we are unable to dispatch it due to a delivery address error, we will contact you. If we do not hear back from you within 7 days we reserve the right to cancel your order

4.4 We cannot deliver items within the same order to multiple addresses. Deliveries are made to your door. We are not responsible for any additional carrying or positioning of products ordered

4.5 Deliveries to workplaces, hotels, educational facilities, shared accommodation and/or self storage units – we will not be held liable for deliveries that are signed for by reception, concierge, flatmate etc. Tracking references are emailed to customers to monitor progress of delivery

4.6 Parcels returned to us by Royal Mail/Courier Services returned to us for the following reasons (list is non-exhaustive) will be refunded minus any delivery fees applicable

- Addressee gone away, inaccessible, unknown, uncalled for

- No access to property

- No such address

4.7 Unfortunately, at the moment, due to courier restrictions, we do not deliver internationally 

4.8 If you would like to find out more information on our delivery times, charges and destinations please visit our delivery page.

5. Risk and Ownership

5.1 Once delivered, the products ordered become your responsibility

5.2 Except products that have been incorrectly delivered or were delivered damaged/faulty, we do not accept any liability for the loss, damage or destruction after the items have been delivered

5.3 If your package is delivered with any visible signs of damage or tampering:

a. Please sign the couriers paperwork by mentioning that the package was delivered in that condition and retain all packaging; should there be a discrepancy in delivery , all packaging and box should be retained 

b. Inform us via email at online@beautybase.com  as soon as possible by attaching pictures of the packaging 

c. This will allow us to make a valid claim if there are any damages or breakages. 

5.4 While we do always ensure that all packages are dispatched in good condition, some damages may occur during transit. Please ensure you follow the steps a) to c) to ensure a speedy claim request

6. Temporarily Out of Stock Items

6.1 We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (may be due to unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery charges

6.2 If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock

7. Free Samples with Online Orders

We endeavor to provide free samples with orders placed via our website. The selection of samples is subject to availability at the time of the order

8. Website Images, Descriptions and Pricing

8.1 We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system. 

8.2 Whilst we endeavor to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions, stock and pricing) at a certain time may not reflect the position exactly at the point an order is placed.

8.3 Free gifts with purchase are subject to availability. On rare occasions, free gifts may be advertised when they are no longer available. In these instances, we reserve the right to offer no replacement item.

8.4 All product photography is for illustrative purposes only, and the actual item may vary in colour, design and product size.

9. Price and Payment 

9.1 Majority of our prices, discounts and/or offers are online exclusives. These are not available within our stores

9.2 The price of products are quoted on our website

9.3 These prices include VAT but exclude delivery costs, which will be added to the total amount due , once you have selected a delivery service from the available options set out in our Delivery and Returns

9.4 Prices are liable to change at any time, however this will not affect orders for which we have sent you a Dispatch Confirmation

9.5 We cannot complete your order until you have paid for it in full. Payments can be made using most major UK registered credit or debit cards, Paypall by completing the relevant details on the “checkout” page

9.6 By using credit or debit card to pay for your order you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorization by card issuer. 

*If the issuer of your card refuses to authorize payment we will not accept your order and will not be liable for any delay or non-delivery. We are not obliged to inform you of the refusal and are not responsible for your card issuer charging you as a result of processing of your credit/debit card payment in accordance with your order

9.6 Payments made on our website are secure due to our payment gateway system which does not store payment information

9.7 Due to security measures we do not take any orders and/or payment information over the phone

9.8 Prices of products may vary between our physical branches and our online store

10. Liability 

10.1 We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

10.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

10.3 Nothing in this section 10 or elsewhere in our Terms & Conditions affects your statutory legal rights.

10.4 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

10.5 If for any reason parcels are not delivered due to third party issues e.g. Courier services please contact us so we can investigate. If you investigate directly to third party companies we will not be liable and will not be able to resume investigation on your behalf.

11. Discount codes

11.1 Our discount codes are restricted to one use per household. Customers found to be using the same discount code multiple times will result in orders being cancelled and refunded.

11.2 Student discounts apply to online purchases only. These cannot be used with in-store purchases

11.3 Only 1 discount code can be applied per basket at checkout

12. Other

12.1 If any of these Terms & Conditions is declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.

12.2 We have the right to revise and amend these Terms & Conditions periodically and without prior notice, provided that any such change will not affect any purchases you have made before the change is implemented.

12.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

12.4 You and Beauty Base Online Limited agree that English law applies to these Terms & Conditions and that any dispute between us arising out of/ or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law in that part of the United Kingdom will apply for any dispute.

12.5 Sale products may have a maximum quantity restriction. These restrictions apply per delivery address.


Promotions, Competitions and/or Giveaways


1.The promoter is Beauty Base Online Ltd, company no: 06214583 with the registered office at Unit 13 Space Business Park, Abbey Road, Park Royal, NW10 7SU

2.The competition is open to residents of the United Kingdom aged 18 years or over, except employees of Beauty Base Online Ltd and their close relatives, and anyone otherwise connected with the organisation or judging of the competition.

3.There is no entry fee and no purchase necessary to enter our competitions.

4.By entering our competitions, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5.Route to entry for the competition and details of how to enter are generally found on our relevant newsletters and/or social media accounts.

6.Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

7.Closing date for entry is announced via newsletter and/or social media accounts. After the closing date no further entries to the competition will be permitted.

8.No responsibility can be accepted for entries not received for whatever reason.

9.The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, pandemic, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

10.The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

11.The prize is as stated, and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.


12.How winners will be chosen

12.1 Winner will be selected randomly through a 3rd party software to ensure the result is fair and unbiased. 

12.2. The winner will be notified by DM on Instagram, Facebook or via email within 15 days of the closing date. If the winner cannot be contacted or does not claim the prize within 28 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

12.3. The promoter will notify the winner when and where the prize can be collected / is delivered.


13.The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

14. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

15.The competition and these terms and conditions will be governed by UK law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

16.The winner agrees to the use of his/her name and/or image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

17. Entry into the competition will be deemed as acceptance of these terms and conditions.

18.This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or any other Social Network. You are providing your information to Beauty Base Online Ltd and not to any other party. The information provided will be used in conjunction with the Privacy Policy found at www.beautybase.com