Maison Asrar Majesty Eau De Parfum 100ml Spray

DELIVERY

Order and Tracking

You will receive email updates throughout the order process to keep you informed of your order status. Once your parcel is dispatched, you will receive a tracking number.

If you do not see these emails, please check your spam or junk folder.
If you use multiple email addresses, it is also advised that you check to see if you placed the order using one of your other emails.

All parcels are sent using a recorded delivery service, and a photographic proof of delivery will be taken upon arrival. Please ensure that someone is available at the delivery address to receive the parcel. Drivers may leave parcels with a neighbour or in a safe place.

If a parcel is left in a safe place and goes missing, we cannot accept liability. 

If delivery is unsuccessful, a calling card may be left at the driver’s discretion. In most cases, delivery will be reattempted. Otherwise, the parcel will be made available for collection from your local post office or the parcel will be returned to sender.

Delivery charges are set at cost or below. We have negotiated very competitive rates with our couriers based on the high volume of orders we ship.

Processing Time

Please allow up to 48 hours for your order to be processed.

During Bank Holidays and the Christmas period, processing times may be longer due to increased order volumes.

Couriers Used

Royal Mail and ParcelForce

In order to ensure safe and timely delivery, we reserve the right to assign the courier based on the items ordered and any prohibitions and/or restrictions associated with domestic post.

UK STANDARD DELIVERY

The UK Standard Delivery service (3-5 business days) applies to England, Scotland (excluding the Highlands* and Islands), and Wales.

If your order is being delivered to one of these locations and contains a fragrance or spray larger than 151ml, the delivery information below is relevant to you.

Please note that, due to restrictions associated with the nature of our goods, some orders with delivery postcodes within Northern Ireland, the Isle of Man, the Scottish Highlands* & Islands, Jersey, and Guernsey are not eligible for the Standard UK Delivery Service. These orders carry a different delivery time and postage cost due to the need to use a different courier.

For details regarding these destinations, please see the information under “Locations Excluded from Standard UK Delivery” below.

DELIVERY SERVICES:

We offer two types of delivery services, standard and next day delivery.
*Exceptions apply – please check the exclusions section below.

1. Standard Delivery

Estimated Time

• 3–5 working days once dispatched (please allow 48 hours for processing).

Cost

• FREE on orders over £45 (please see exceptions below).
• £4.95 on orders below £45 (please see exceptions below).

2. Next Day Delivery

Despite this being a Next Day service, we cannot be held responsible or offer any form of compensation if a delivery does not take place due to courier error or circumstances beyond our control.

Order before 12:00pm Monday to Thursday. No deliveries take place on weekends or bank holidays.

Estimated Time

• The time of delivery cannot be guaranteed.
• Next Day service is not available for Saturday delivery. If an order is placed on Friday after 12:00pm, it will be delivered on Tuesday.
• Orders placed before 12:00pm (UK time) will be processed and dispatched the same working day.
• Orders placed after 12:00pm (UK time) will be processed the next working day (excluding bank holidays).
• Orders placed during the weekend will be processed on the next working day.
• Available only for selected UK locations as explained above.

Cost

• £7.99

*EXCLUSIONS TO £4.95 OR FREE STANDARD UK DELIVERY CHARGE

Due to the nature of our goods, whereby fragrances are classified as dangerous goods, we are unable to dispatch certain orders via Royal Mail in accordance with their T&C's and dangerous goods regulations.

We will need to use ParcelForce to deliver your order if your parcel contains:

• A fragrance or spray larger than 151ml
• More than 8 fragrances/sprays
• More than 4 nail polishes
• More than 2 aerosols

As such, these orders will carry a standard shipping charge of £6.99.

LOCATIONS EXCLUDED FROM STANDARD UK DELIVERY
These locations carry a charge of £6.99, subject to the items ordered:

The Highlands
Scottish Offshore Islands
Isle of Wight
Jersey
Guernsey
Scilly Isles

Excluded postcodes apply per zone:

Zone 2 - Highlands and Islands of Scotland

Zone Area Location	Postcode Districts Covered by Zone
AB Aberdeen	AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB45, AB52, AB53, AB54, AB55, AB56
FK Falkirk & Stirling	FK17, FK18, FK19, FK20, FK21
HS Outer Hebrides	HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
IV Inverness	IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42 IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV99, IV1, IV2, IV3, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25
KA Kilmarnock	KA27, KA28
KW Kirkwall	KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17
PA Paisley	PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76,PA77, PA78, PA80, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41
PH Perth	PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26
ZE Lerwick	ZE1, ZE2, ZE3

 

Zone 3 - Northern Ireland (BT), Isle of Man (IM) & Isles of Scilly (TR) 

Zone Area Location	Postcode Districts Covered by Zone
BT Belfast	BT41,BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT58, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT80, BT81, BT82, BT92, BT93, BT94, BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT40
IM Isle of Man	IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99
TR Truro (Scilly Isles)	TR21, TR22, TR23, TR24, TR25

 

Standard delivery charge is £6.99

No Free Delivery irrespective of order value
No Next Day Delivery available 

Estimated time: please allow up to 7 working days after dispatch.

COURIER DELIVERY INFORMATION 

All orders are dispatched via Royal Mail Tracked services.

Delivery Times

• UK Standard Delivery: 3–5 working days after dispatch.
• Next Day Delivery: Royal Mail aims to deliver on the next working day; however, this service is not guaranteed.

All delivery timeframes are estimates only. While we aim to dispatch orders promptly, we cannot guarantee delivery dates and accept no liability for delays once an order has been handed to the courier.

Beauty Base shall not be held responsible for delays caused by Royal Mail or any other third-party service provider, including but not limited to weather conditions, operational issues, or circumstances beyond our control.

Proof of Delivery

Royal Mail obtains photographic proof of delivery (POD) to confirm successful delivery.

Once tracking confirms delivery (including photographic evidence), the order will be considered fulfilled. We are not liable for loss, theft, or damage occurring after delivery has been confirmed by the courier.

If You Are Not Home

If you are unavailable at the time of delivery, Royal Mail may:

• Leave the parcel in a safe place
• Deliver it to a neighbour

A neighbour is defined as someone living near your address (for example, next door or nearby). Royal Mail delivery staff use their discretion when selecting a neighbour, based on their knowledge of the area and signs of occupancy.

Delivery to Neighbour applies to residential addresses only and does not apply to business premises.

We are not liable for any loss or damage resulting from parcels left in a safe place or delivered to a neighbour in accordance with Royal Mail’s procedures.

Incorrect Address or Failed Delivery

Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.

If:

• The address provided is incorrect or incomplete, or
• Delivery attempts are unsuccessful and the parcel is returned to us

We will issue a refund for the returned items only. The original delivery charge will be deducted from the refund. We are unable to arrange re-dispatch of returned parcels.

Beauty Base accepts no liability for orders delayed, lost, or misdelivered due to incorrect or incomplete address details provided by the customer.

Rearranging Delivery

If you contact Royal Mail directly to rearrange delivery, redirect the parcel, or provide alternative delivery instructions, you do so at your own risk. We will not be liable for any loss, damage, or misdelivery arising from such arrangements.

Once an order has been dispatched and handed to Royal Mail, responsibility for delivery lies with the courier. To the fullest extent permitted by law, Beauty Base shall not be held liable for:

• Delivery delays
• Failed delivery attempts
• Parcels left in safe places or with neighbours
• Loss or theft after confirmed delivery
• Service disruptions beyond our reasonable control

Nothing in this policy excludes liability where it cannot legally be excluded.

Need Assistance?

If your estimated delivery date has passed and you have not received your order, please contact our Customer Service Team:

Email: online@beautybase.com

MISSING ORDERS

If you believe your parcel is missing, you must contact us as soon as possible.

Royal Mail classifies a parcel as missing only after 10 working days have passed since the expected delivery date. We are unable to submit a missing parcel claim before this timeframe, as Royal Mail will not accept claims earlier.

Please note that claims can only be submitted within Royal Mail’s permitted claim window, which is calculated from the date of dispatch. If you fail to notify us within this timeframe, we may be unable to raise a claim on your behalf, and no refund or replacement will be issued.

What Happens Next?

• After 10 working days have passed, we can submit a claim to Royal Mail on your behalf.
• Royal Mail may contact you directly and require you to complete a claim form.
• Any requested form must be completed and returned within the deadline specified. Royal Mail will not proceed with the investigation until the required documentation is received.

Failure to provide requested information within the stated timeframe may result in the claim being rejected.

Investigation Timeframe

Once submitted, Royal Mail’s investigation may take up to 30 working days to reach a decision.

Refunds will only be issued if:

1. The investigation has been completed, and
2. Royal Mail confirms the parcel as lost

We are not liable for parcels that are delayed, lost, or misdelivered by Royal Mail until their investigation has been completed and the claim has been approved.

No refund or replacement will be issued:

• Before the 10-working-day period has passed
• While an investigation is ongoing
• If the claim falls outside Royal Mail’s permitted claim window
• If Royal Mail confirms successful delivery (including photographic proof of delivery)

Nothing in this policy excludes liability where it cannot legally be excluded.

NOTES FOR DELIVERY

Please note that we are unable to pass specific delivery instructions to our couriers (such as leaving parcels in a safe place). Our agreement with the courier is for delivery to the address provided at checkout.

It is the customer’s responsibility to ensure that someone is available at the delivery address to accept the parcel.

If you choose to contact the courier directly to request changes to the delivery (for example, “leave in a safe place”, “leave on porch”, “leave in garage”, or similar instructions), you do so at your own risk.

We will not be liable for any loss, theft, or damage resulting from alternative delivery instructions provided directly to the courier.

We are also not responsible for any delays, rescheduling, failed delivery attempts, or returned parcels where delivery could not be completed because no one was available to receive the order.

Nothing in this policy excludes liability where it cannot legally be excluded.

DELIVERY CONFIRMATION

Once a delivery has been made, a delivery confirmation (such as tracking or signed receipt) will be provided to the customer. It is the customer's responsibility to monitor the tracking and ensure availability for the delivery.

We will not be held liable if you were not available to receive the delivery at the time it was attempted. 

CLICK AND COLLECT SERVICE

Unfortunately, we do not offer a click and collect service.

RETURNS & REFUND POLICY

Our returns, refunds, and cancellation policy does not affect your statutory rights.

Returning Unwanted Items (Online Orders)

If you wish to return an unwanted item:

1. Contact us at online@beautybase.com as soon as you receive your order. Please note, you can only return your order within 14 days of receiving your order.
2. Once your return is authorised, you must send the item back within 14 days of authorisation.
3. If we do not receive the return within 14 days, the request will be closed and no further action will be taken.
4. Items must be unused, unopened, and in their original sale condition.
5. You are responsible for return postage costs. We do not provide free returns label.

Returning Online Orders to a Physical Store

Online orders may be returned to one of our physical stores as a drop-off location only, subject to prior written authorisation.

• You must first email online@beautybase.com to obtain approval.
• Once authorised, we will notify the relevant store.
• Stores cannot process refunds or exchanges for online purchases.
• Refunds will only be processed once the item has been received and inspected by our online team.
• Stores cannot be used as collection or pickup points for online orders.

Returns made without prior authorisation may not be accepted.

Condition of Returned Items

All returned items must be in the same condition in which they were received, including:

• Original packaging
• All seals intact
• Hygiene seals unbroken (where applicable)

You will lose your right to return products sealed for health or hygiene reasons if the seal has been removed or broken.

All returns are inspected upon receipt. We reserve the right to refuse a return or reduce the refund if the item:

• Does not match the original batch code or SKU
• Has been used, opened, or damaged
• Is not in resaleable condition

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we may reduce the refund to reflect any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and function of the goods.

If the item cannot be resold due to its condition, the reduction may be up to 100% of the item’s value.

Faulty, Incorrect, or Missing Items

If you receive a faulty, damaged, incorrect, or missing item:

1. You must contact us within 48 hours of receiving your order at online@beautybase.com. 

2. We may require photographic evidence of:

• The item
• The outer packaging
• The parcel contents (for missing items)

This is necessary to raise a claim with the courier.

Failure to notify us within 48 hours may result in us being unable to process your claim.

If you notify us outside of this period, we will reasonably assume that the item was received in satisfactory condition and that any damage reported has occurred after delivery due to customer handling. In such cases, we regret that we will be unable to offer a refund, replacement, or further assistance.

Nothing in this policy affects your statutory rights.

Authorised Returns (Faulty or Incorrect Items)

• Once authorised, we will provide return instructions and, where applicable, issue a returns label.
• Items must be returned within 14 days of authorisation.
• If the item is not returned within this timeframe, the case will be closed.
• Returned items will be inspected to confirm they match the original batch code and condition (except where examination is reasonably necessary).

We may offer a replacement, exchange, or refund depending on the circumstances.

REFUNDS

Unwanted Items

• Refunds cover the cost of the goods only.
• Original delivery charges are non-refundable (unless the item is faulty).
• Return postage costs are the responsibility of the customer.

Faulty or Incorrect Items

• Refunds will cover the full value paid.
• Standard return postage costs will be reimbursed where applicable.

Refund Processing

• Refunds are issued using the same payment method used for the original purchase.
• If purchased as a gift, refunds can only be issued to the original cardholder.
• You will be notified by email once your refund has been processed.
• Please allow 3–5 working days for the funds to appear in your account, depending on your bank.
• We aim to process refunds promptly and, in any event, within 30 days of agreeing to the return or cancellation.

Limitation of Liability

We reserve the right to refuse returns that do not comply with this policy.

We are not liable for:

• Returns sent without prior authorisation
• Items returned outside the permitted timeframe
• Products returned in a used, damaged, or non-resaleable condition
• Claims for faulty, incorrect, or missing items reported outside the 48-hour notification period

Nothing in this policy excludes or limits liability where it cannot legally be excluded.

CANCELLATIONS

Cancel Before Dispatch

You may cancel your entire order, or part of it, before it has been dispatched. 

1. To cancel, email us immediately at online@beautybase.com.
2. Once your cancellation is processed, we will issue a refund promptly. Please allow 3–5 working days for the funds to appear in your bank account.

Cancel After Dispatch

If you wish to cancel your order after it has been dispatched, the following applies:

1. You are responsible for returning the items to us.
2. Returns must comply with our Returns & Refunds policy.
3. Products should be returned within 14 days, unused, in their original sale condition, and with all original packaging intact (except for reasonable inspection).
4. We recommend using a recorded or tracked delivery service to ensure the items are returned safely.
5. Once we receive and inspect the returned items, any amounts previously debited from your credit or debit card will be refunded only if items are returned in their original condition with cellophane wrap/seals intact. Please allow 3–5 working days for the refund to clear in your bank account.

We are not responsible for parcels lost or damaged in transit during a cancellation return. Refunds are only issued once returned items are received and inspected to confirm they are in the condition required by this policy.

CONTACT US

If you experience problems with ordering from our website or have any questions with regards to an order, please feel free to contact us 

Email: online@beautybase.com
Phone: 0208 963 5947
Post: Unit 13 Space Business Park, Abbey Road, Park Royal, London NW10 7SU